Critically Evaluate Business Advantages To Outsourcing Commerce Essay

SMEs are really much localized in the direction of concern acumen. Technology chances are of a really manual environment and most of them being handled by a large group of staff within the organisation with really small high tech support. Taking really low or no hazard is the common civilization for local SMEs direction. Politically, they are looking more for stableness.

‘Outsourcing is identified as the acquisition of merchandises or services from beginnings that are non within the organisation. ‘ ( William M. & A ; Faramarz Parsa, 1999 )

With the unstable economic system and fast gait technological promotion, outsourcing patterns is apparently perforating into SMEs. For old ages, outsourcing seems to be the lone appropriate solution to equilibrate the deficiency of resources or manpower that a SME requires for day-to-day operations. And for now it is besides observed that SMEs in Singapore are progressively measuring the demands for and the advantages of outsourcing. ‘This might be due to lifting monetary values, which makes the concern advantage of cost salvaging from outsourcing be less attractive. ‘ ( Prasad, 2006 ) . This paper compares both concern advantages & A ; disadvantages of an SME critically and seeks to happen a solution to the job stated.

Literature Review

Prasad K. ( 2006 ) suggests that companies have been outsourcing since the industrial revolution, and of which the maps are normally of low strategic value or can be treated as trade goods. ( Ripin and Sayles ) . There are both tops and downsides for outsourcing: –




Cost economy

Less fuss

Gain Access to world-class capablenesss & A ; resources

Focus on more of import affairs

Help a fast-growth state of affairs and manage overflow state of affairss

Share hazards

Lack of fiscal support

Lack of managerial control

Lack of quality control

Outsourcing company goes out of concern

It may be more expensive

Data security, confidentiality & A ; ethical issues

( Table 1 )


Cost economy: It is frequently viewed as the major benefit for outsourcing. One can easy happen tantamount skilled labour forces in other states, and particularly those who work for less money and still able to present the same quality consequences.

Less fuss: It besides helps to ease SMEs with resources & A ; knowledge that they lack, illustration IT map to external sellers, whereby they wo n’t hold to use and pull off another head count.

Gain Access to world-class capablenesss & A ; resources: It enables SMEs to be able to tap on higher terminal resources, be it developing & A ; development or IT.

Focus on more of import affairs: ‘Companies can merely truly perform good at a few countries. ‘ ( Ross and Westerman ) . Outsourcing non-core related activities allows a SME to concentrate more on its nucleus competences, giving it a competitory advantage.

Help a fast-growth state of affairs and manage overflow state of affairss: As most SMEs purpose to spread out their concerns, and due to globalisation, they tend to turn fast when the economic system is good. At times, there may be over demand from the market, so outsourcing helps to run into deadlines ( Yvonne et al, 1998 ) and ease things through these state of affairss.

Share hazard: Both SME and the outsource supplier portion the hazard, given clauses being signed on contract.


Some local SMEs may non be able to outsource certain maps of their concern procedures as they may non hold the fiscal support like MNCs.

Lack of managerial control – It may be harder to pull off external sellers as compared to have employees. ‘Moreover, it is a major disadvantage when a SME wants to fire an unqualified outsource supplier as both parties has already signed a long term contract ‘ ( Steven R. & A ; Judith R. , 1999, pp 546 )

Lack of quality control: There is a major worldwide Recall from Toyota during early 2010 due to faulty gas pedal. A design failure & A ; fabricating mistake by outsourcing supplier. ( Scott D. , 2010 ) . Another illustration is the late launched iPhone 4. It has a design mistake, doing signal response job for users worldwide. Apple has to bear the cost of directing out the excess ‘metal piece ‘ to consumers to attach onto their iPhone 4 as an aerial for better signals. They would besides hold to look into whether their providers & A ; makers are able to maintain up to provide the new “ add-on ” . All this can be really avoided if quality control has been in topographic point.

Outsourcing company goes out of concern – If your outsourcing service supplier goes bankrupt or closes down concern, the company will hold to take immediate action to alter to a new one or take the procedure back in-house. Example of a held surety state of affairs in an outsourced fabrication scheme experienced by SMEs.. There is an airdrome closing due to riots. Thailand in the twelvemonth 2008 has uplifted all lading as there were no flights taking topographic point during the one hebdomad duration.A An illustration is the merchandise such as flowers is in the perishable category.A All points in the airdrome ready for bringing to client on Just in Time ( JIT ) footing have affected production agenda as supply was unable to run into demand in the production lines has caused line down issues in most of the production workss around the universe.

It may be more expensive – Even though the chief driver for outsourcing is cost decrease, sometimes it is cheaper to maintain a procedure in-house. In the experience of the author, selling attempts such as planing can be kept in-house, it is cheaper and advisable to engage a interior decorator than to outsource to plan houses. As it is a civilization to multi-task when working in Singapore, particularly in a SME environment. A interior decorator may be asked to execute other work responsibilities such as disposal or even gross revenues.

Data security, confidentiality & A ; ethical issues – HR processes such as paysheet, confidential information such as wage will be known to the outsourcing supplier. Although both parties can subscribe an project, but no 1 can truly vouch if a staff of the outsourcing supplier may non ‘accidentally ‘ leak information to a rival.

Further Research:

A simple interview has been done with an ex-senior client service executive from Univac ( Elisa Wong S.Y. , certified logistician, personal communicating, 1 Aug 2010 ) . Information has been recorded and represented in this essay.

A instance survey is farther conducted by making a comparing on two local SMEs from different industries, Univac Precision Engineering Pte Ltd ( Precision Engineering Industry ) , Starhub ( Service, Telecommunication Industry ) & A ; the author ‘s company, Rhythm ‘N ‘ Moves Studio ( Service, Education & A ; Training Industry ) .

SME profiles

Univac does fictile casting and has fabrication workss in Singapore, Malaysia & A ; China.A ( Near to 200 employees ) . Her strategic spouses include companies such as Hewlett-Packard, Seagate & A ; Tyco. Univac acts as an outsourced fabrication works for their clients. She is one SME that maintains a localised manner of pull offing sections with a full supply concatenation such as Engineering, Finance, Purchasing and Manufacturing.

Rhythm ‘N ‘ Moves Studio is a new constitution, coming to 3 old ages. ( 6 employees & A ; up to 15 contract workers/freelancers ) . A dance company that provides enrichment services, amusement shows to corporate, government/private schools & A ; in the studio ( general populace ) . His patronage includes Singapore Government Ministries, local Television station: Mediacorp & A ; state nines. It besides serves as an outsource endowment company for events company to look for performing artists.

Like most companies, the two SMEs outsource some of their concern maps to external sellers.

Outsource overview tabular array of both SMEs ‘ sections



Rhythm ‘N ‘ Moves




IT ( Information Technology )

Outsourced ( Running SAP )


Human Resource

Partial outsourced ( Training )


Marketing & A ; Gross saless




Minor outsource of fabrication to Thailand ensuing in cost decrease due to take down manpower cost. But she is still holding 2 workss, one at Singapore & A ; the other at Malaysia.

High operating cost,

Labor intensive

Fabrication of Dance dress is outsourced to China providers & A ; local seamsters.


Outsourced to DHL, FedEx

Outsourced to local logistic company, V3.

Customer Service









( Table 2 )

From Table 2, it can be observed:

For supportive concern maps ( Administration, Finance, Customer Service & A ; Operationss ) : Both SMEs uses in-house resources to manage the procedures. It is because SMEs requires their supportive maps to respond rapidly to any state of affairss & A ; be more trim to their civilization & A ; methods of running the concern, so as to better support in day-to-day operations.

IT ( Information Technology ) : Univac utilizations SAP and outsource their IT maps. It helps to liberate up internal resources to make their nucleus processes. This does non function as an advantage for Rhythm ‘N ‘ Moves. As he does non hold the demand and the fiscal power to outsource this map for now, and it is advisable to make maintain it in-house so that to salvage cost and have proper control.

Marketing & A ; Gross saless: This is a map whereby SMEs in Manufacturing/Service industry will non outsource, particularly in Asia, Singapore. Our local SMEs ‘ methods of prosecuting business/sales are frequently through personal touch. Therefore, they will non put on the line holding any chances to endanger the company image or to convey in gross revenues.

Human Resource: Univac do partial outsourcing of their preparation and paysheet to tap on first resources and besides let their HR section to be able to execute their day-to-day undertakings efficaciously. While for Rhythm ‘N ‘ Moves, preparations such as dance instructions and day-to-day concern preparation are conducted internally, which will salvage cost and fasten the company substructure.

Fabrication: Univac do about everything in house except for minor outsourcing to Thailand to cut cost. Rhythm ‘N ‘ Moves took the chance to to the full outsource and tap on international resources to sell dance ware in shop as he do non hold to pass on immense capital to order big measure.


Different SMEs have different strengths & A ; failings. ‘Although theoretically, companies can take to outsource their concern map for any ground ‘ ( McGraw-Hill/Irwin, 2009 ) , it is extremely recommended that an SME should make an thorough rating foremost, and so outsource its concern maps selectively. For illustration, partial Human Resource map can be outsourced, such as preparation, enlisting & A ; top direction paysheet, while Compensation & A ; Benefits should be handled internally, as it refering the company ‘s scheme to retain employees. One ‘s apple might be toxicant for the other. Comparison between the two industries ( Manufacturing & A ; Service ) shows that for different industries, it might be a disadvantage to one ‘s concern map, even though it is an advantage to the other. It requires good readings in the process within the direction for effectual outsourcing.